About Us - Customer Care Policy

The Gas Trading Company Limited strives to uphold Customer Service principles across its range of activities.

We will: Always treat our customers with respect and be helpful, friendly and polite.
Attempt to resolve matters to the customers satisfaction.
Keep our promises to our customers.
Aim to complete all work right first time

We will endeavour to meet our customers expectations and to ensure our customer relations are trouble-free.

We recognise that on occasions, some of our customers experience problems, and in those circumstances we will do our utmost to rectify the problems promptly and fairly in the shortest time-scale possible.

It is our aim to continually improve our service to our customers to develop long term and loyal relationships across our range of business.

Procedure on receipt of a Customer Complaint

Upon receipt of a customer complaint we acknowledge it, log it, pass to relevant department for prompt action and, if necessary, progress on a regular basis until a satisfactory conclusion has been reached.

Other Company Policies

• Training Policy
• Waste Reduction Policy